心电图’s radio show and podcast, Healthcare Upside/Down, offers unfiltered perspectives on what’s working in US healthcare and what’s not. Hosted by 心电图 principal Dr. 尼克·范·特海登, each episode features guest panelists who explore the upsides and downsides of healthcare in the US—and how to make the system work for everyone.
“休斯顿, we have a problem here…” Those six words are burned into the memory of many people around the world.
An explosion aboard Apollo 13, a crewed spacecraft bound for the moon, marked the start of one of the greatest rescue missions in human exploration. When the three crewmembers—Jim Lovell, 杰克Swigert, and Fred Haise—returned safely to earth, they were hailed as heroes for their bravery and resilience in the face of adversity.
But the astronauts owed their lives to the entire NASA team that worked tirelessly to develop a plan to save them. The team on the ground worked around the clock to create a plan to conserve power and oxygen, develop a new flight trajectory, and solve an array of technical challenges.
The story of the Apollo 13 mission is a testament to the power of teamwork. 宇航员, 工程师, and scientists worked together seamlessly to overcome unprecedented obstacles and achieve an incredibly difficult goal. The mission demonstrated that, with the right mindset and a shared sense of purpose, anything is possible.
Medicine requires the same teamwork to bring a unified sense of purpose and the best possible experiences to every patient who enters a health system seeking compassion and care.
Tim Babineau, MD, knows a thing or two about facing unprecedented challenges. 在过去的10年里. Babineau served as the president and CEO of Lifespan Health System in Rhode Island, where he transformed patient access, drove major service line expansions, and led the system’s response to the COVID-19 pandemic. On episode 81 of Healthcare Upside/Down, he talks about the mindset he brought to his years as a practicing surgeon and as an executive. Below are a few excerpts.
Good patient care starts with good provider care.
“One of my priorities that proved to be successful is to focus on the people who come to work every day. If you take care of your people, they’ll take good care of your patients. And while patient care is our top priority, 应该是这样的, what I learned as the CEO is that unless you invest in your people, you’re going to struggle in the market, you’re going to struggle to grow, and you’re going to struggle to provide excellent patient care.”
Doctors need teams to succeed.
“I had the privilege of being a busy surgeon in Boston for 20-plus years, and I learned how important it is for all members of the team to contribute to patient care. Medicine is a team sport. It’s how I practiced my whole career when I was a surgeon. I was only as good as my team—the anesthesiologist, 术前护理, 术后护理, 饮食, 和洗衣. It’s something I’ve always believed in. Even when I was CEO, I approached my job as a physician. So the decisions I made—the resource allocation, the hard decisions—it was really through the lens of a practicing physician. I think that served the organization well, and I think it served me well.”
Leadership is a team effort.
“当我成为CEO的时候, I surrounded myself with people who knew a lot more than I did in areas that were not my [strength]. I made sure I had a really good CFO and a really good CIO. And when I look around the country at top-notch organizations that are led by nonclinical administrators, they tend to surround themselves with expert clinicians. They recognize that they haven’t been in the OR at 3 a.m., so they’ve got some well-respected, seasoned clinicians in their inner circle, and they listen to them very closely. If you look at organizations that struggle, it’s sometimes because the nonclinical administrators don’t recognize how important it is to listen to clinicians.”
在播客中,Dr. Babineau talks more about his journey from surgeon to administrator, describes the challenges of transitioning to value-based care, and emphasizes the need to create a nurturing environment for patients and providers.
编辑: 马特杂粮面包
Published June 26, 2023